WE'VE GOT ANOTHER BUMPER WEEKEND OF LIVE MUSIC COMING UP, SO OUR PARK TIMINGS ARE A LITTLE DIFFERENT CHECK TIMES & PLAN YOUR VISIT

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FAQ’s

Entry for our outdoor shows is a little different in 2024.
Arriving By Train:
Dreamland is just a short walk from Margate train station.
Entrance to this event will be along Hall By The Sea Road.  Walk along, following the signs to the outdoor event entrance, where you will join the ingress queue lanes.

Arriving By Car:
There are two car parks close to Dreamland.  If you park in the multi storey car park, please walk towards Dreamland, then down Hall By The Sea Road and follow the signs to the Outdoor event entrance.  If you park in the Belgrave Road Car Park, you will see a large wooden style fence at the bottom of the car park.  Walk in the direction of the large entrance marquee, following the directional signage and join the queue lanes.
Both car parks close to Dreamland are operated and managed by Smart Parking.  You can pay for a ticket using the Ringo app, or at the machines in the car park.
Remember, if you are parking nearby, please make sure you allow ample time on your ticket as there will be fines for late returns.

Arriving By Coach:
The coaches will stop at Belgrave Road Car Park.  Please follow the directional signage on the large wooden style fence to reach the entrance gates and join the ingress queues.

VIP / Accessible Entrance:
The VIP and Accessible Queue Lane can be accessed from both Hall By The Sea Road and the Belgrave Road Car Park.  Please follow the directional signage and please speak to a member of the Dreamland team, or our security providers if you have any questions at all.

At the end of our outdoor events, there will be two exit points.  Both will lead you out to the Belgrave Road Car Park.  One exit will be via large gates, just past the Rock N Roller ride and the other will be via the original entrance gates. Please speak to a member of staff if you have any questions.

Timings will vary so please make sure you read the individual event FAQ’s that can be found on the relevant event listings in our What’s On Page.  Click here to discover What’s On at Dreamland

Most of our events have age restrictions, in which case you will need to provide proof of age on entry. Please refer to the individual event page for the age restrictions of that specific event. Acceptable forms of photo ID to prove your age:
• A photo driving licence
• A passport
• A proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.

Searches will be carried out at all outdoor live music events in 2024.  Please refer to the list of prohibited items prior to entering the queue lanes.

You may be ejected from or not permitted to enter Dreamland and required to surrender any Tickets you hold, without refund, if you refuse:

(a) to leave a Prohibited Item with our stewards;

(b) to be searched; and/or

(c) in our reasonable opinion, you or your behaviour, or any item you are carrying might:

  • pose a health and safety risk;
  • affect the enjoyment of other visitors;
  • affect the running of the Event;
  • cause damage to or interfere with the property of Dreamland or the Organisers;
  • be in breach of these Venue Terms or the Ticket Terms;
  • be illegal;
  • lead to a breach of any licensing conditions applicable at the Venue; or
  • be in breach of any rules and regulations exhibited on notices at the Venue, such as (without limitation)

In order to ensure the security, safety and comfort of all visitors, we reserve the right at our reasonable discretion to refuse your admission to, or to eject you from, the relevant Venue without compensation or refund.

We’ve updated our prohibited items list for 2024 this year and we will no longer have a confiscation box where event goers can collect prohibited items at the end of an event.  All prohibited items will be disposed of by the venue.

PROHIBITED ITEMS INCLUDE BUT ARE NOT LIMITED TO:

Balaclavas/masks/helmets, alcohol, bags larger than A4 (21 x 29.7), lasers, chairs (including camping chairs and stools), spray cans (including deodorant), professional cameras, glass, illegal substances, refillable bottles and flasks, flags/banners/poles, pyrotechnics and fireworks, laptops/tablets/audio recording devices, unmanned aerial systems, skateboard/rollerblades/bicycles, air horns, megaphones, animals (other than assistance dogs) weapons, selfie sticks, umbrellas, any goods for unauthorised trading with unauthorised logos, balloons, clothing/garments/items which promote cultural appropriation, cool bags/boxes, perfume and makeup (over 100ml), sound systems, unofficial tabards and reflective/high vis jackets, disposable BBQs.

Please note that guests will have to pass through security and bag searches to enter all ticketed events and any items deemed to be dangerous by the venue manager will be confiscated.

All items are subject to change without notice by venue management.

Please refer to the full park entry terms & conditions here for more information.

The security team may confiscate items on entry. These items will then be disposed of by the venue.  There will be no opportunity to collect confiscated items post event in 2024.

Dreamland is a responsible licenced event venue where the safety and security of our guests is a top priority.

The event management team, together with our security and medical providers, work closely with the emergency services to provide a safe place from which to enjoy live entertainment.

Each event is risk assessed and audience profiled to ensure we have relevant security measures in place. These details are communicated to Kent Police in advance of the event and can include covert officers, drug detection dogs, general purpose patrol dogs, various levels of personal and bag searches, age identification and Security Industry Authority (SIA) officers.

Our entire site is covered by CCTV which is viewed and recorded from a dedicated Operations Control. Additionally, all our security officers wear Body Worn Video devices.

We urge our guests to help us ensure that Dreamland maintains its high standards of safety by alerting a member of staff or security should you see something that doesn’t look right or an incident that should be brought to our attention.

For our outdoor events there is no cloakroom and there are no storage facilities available on site at Dreamland.

If you have proof of medical exemption and need to bring snacks with you, please inform the team at the doors on arrival.  Please bring proof of medical exemption with you if possible.

We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised for all live music events taking place at Dreamland and is advisable for any other events where loud music is or may be involved. A concert environment is not suitable for very young children.  Prams, pushchairs and buggies are not permitted inside the Scenic Stage arena for live music events, so all babies must be carried.
Babes in arms do not need a ticket for events, however children aged 2 years old and over will need a ticket for appropriate events.  Please note that age restrictions are in place for all events at Dreamland.

Pets of any kind are not permitted at Dreamland for indoor or outdoor live music events.
Assistance dogs are welcomed with their humans and the relevant appropriate licences  / paperwork.

If you have any questions regarding animals at Dreamland please email customerservices@dreamland.co.uk who can assist you further.

We have a selection of street food traders in our main arena including Rad Burger, Sea Shanty Fish & Chips and Birdy Mac’s.  In the VIP area, VIP ticket holders will also find T’s Taco’s.  At some of our music events there may also be guest vendors popping up too.  To find out more about Food & Drink at Dreamland click here.

Re entry at the majority of our outdoor and indoor events is not possible.  If there is a change to this policy, it will be advertised in advance on the specific event listing on our What’s On page.

Dreamland is a cashless park, so we encourage all guests to pay using card or contactless methods.

Our outdoor venue is accessible and is mainly level.  The paths are either block paved or gravel paths.  For Accessible Platform ticket holders, please head to the VIP / Accessible area, which can be reached via the slight slope by Rosco’s Ice Cream van.  Please ask a member of the Dreamland team if you need any assistance.

Dreamland is a standing only venue both inside and outdoors. There are no seats available for reservation or pre booking.  If you have purchased an accessible platform ticket, there will be seating available on the accessible viewing platform for ticket holders and their companions only.
If you need to sit down during an event, please speak to a member of the Dreamland Event Management Team on site, who will endeavour to assist you.

Many of our events are managed by external promoters and so we often do not have full details of exactly what the production will involve until very close to the day of the show. Most of our events will contain flashing lights and use of haze as standard. We make every effort to advertise on doors of the event if this is the case.

If your query is ticket-related, please contact our ticketing partner AXS here. If you have purchased your ticket from another authorised ticket seller (including, See Tickets, DICE, Skiddle, and Resident Advisor), please refer to their individual websites for customer service information.

 

This is a ticket giving access to:

  • Our VIP Platform Area
  • Express queuing on venue entry
  • VIP toilets
  • Access to exclusive VIP bar area & food vendor.

Please note, food and drink will be charged separately at the event and are not included with this ticket.
For the 2024 season, the VIP huts can be unlocked for an exclusive experience for up to a group of 25 people. A £500 minimum bar spend is required and huts can be pre booked before an event or, VIP ticket holders can enquire with a member of the bar team in the VIP area for more information on the night of the event.

There are not normally discounted or concession tickets available to the outdoor music events.  If a particular event does have an allocation of these types of tickets, they will be specified on the individual event listing in the What’s On section of the Dreamland website.

You can read our accessibility policy here.

You can read our Security policy here.

Our full park and venue terms and conditions can be viewed here.

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