THESE TERMS AND CONDITIONS (“TERMS OF USE“) ARE BETWEEN YOU AND SANDS HERITAGE LTD (“Dreamland”) AND GOVERN YOUR USE OF THE DREAMLAND WEBSITE (“OUR SITE”). IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THESE TERMS OF USE BEFORE YOU START USING OUR SITE.
Ownership
All of the content of our Site (which includes without limitation all graphics, text, images, photographs, illustrations, and the design, selection and arrangement thereof) is, unless specifically indicated otherwise, protected by copyright, trademark, and/or other proprietary intellectual property rights owned by or licensed to Dreamland.
Website Service
There are no charges for using our Site. However, we reserve the right to seek to charge in the future for additional services we may offer to provide to you but we will not do so without making clear to you what those charges are and what they relate to and giving you an opportunity to agree whether or not to take such services.
Our Site has been prepared solely for the purpose of providing information about the Dreamland and it does not constitute any financial or other advice and should not be used as a substitute for such advice. Subject to our legal obligations, we make no warranty or representation that access to our Site or the services offered on our Site will be uninterrupted, timely, secure, or error-free, nor do we make any warranty or representation that the content of our Site, or any information given through it, is accurate or reliable.
You acknowledge and agree that your use of any information on our Site is at your sole risk. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, our Site (or any part thereof) with or without notice.
Limited Licence; Restrictions
The contents of our Site are freely downloadable for browsing purposes only and may not be reproduced in whole or in part or otherwise made available without the prior written consent of Dreamland. In addition, none of the material on our Site may be copied, altered in any way, or transmitted or distributed to any other party without the prior express written permission of Dreamland.
You may not create links to our Site without the express prior written consent of Dreamland. Linked websites, whether permitted or not, do not have any implied affiliation with our Site.
If you download any software from our Site, the software, including any images or files incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) is subject to a limited licence, the terms of which are set out in the separate software licence agreement made available to you at the time of the download. Dreamland and/or its suppliers (as the case may be) retain all right, title, interest and intellectual property rights in and to the Software. You may not distribute, sell, or transmit the Software and you are not permitted to alter, modify or adapt the Software, including but not limited to translating, decompiling, reverse engineering, disassembling, or creating derivative works of it.
Forums, Blogs and Public Communication
Your Content
With respect to all content, information or materials that you communicate to us through our Site, or that you post to publicly accessible areas of our Site, including any Forum or blog (“Your Content”), you hereby grant (or warrant that the owner of such materials expressly grants) to us a perpetual, worldwide, royalty-free, irrevocable, nonexclusive licence (carrying the right to sublicence) to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate Your Content (in whole or in part) into any form, medium, or technology now known or later developed throughout the universe. In addition, you hereby waive your moral rights in Your Content.
You warrant that you have the right to so communicate, submit or post Your Content and that you have the right to grant to us the licence granted in the preceding paragraph, except where you have expressly indicated the contrary to us in writing.
You acknowledge that we have no obligation to retain any of Your Content on the publicly available areas of our Site for any minimum period or at all and that it is entirely in our discretion as to the length of time that Your Content or any of it will be retained on the website. We may also edit or modify Your Content at any time.
Electronic Communications/SPAM
We may communicate with you electronically, either by email or by posting information on our Site. You agree not to treat such emails as unsolicited (SPAM). For contractual purposes, you agree to receive communications from us electronically and you consent that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing. This does not affect your statutory rights.
You are strictly prohibited from sending (or supporting the sending) of unsolicited bulk or single mail messages, or SPAM, from our website.
Mailing List Signup
By joining, you are confirming that you have read and understood our full privacy policy. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at customerservices@dreamland.co.uk.
Disclaimer
THIS WEBSITE HAS BEEN COMPILED IN GOOD FAITH BY DREAMLAND. HOWEVER, DREAMLAND DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING BY WAY OF EXAMPLE BUT NOT LIMITATION, AS TO FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS. IN ADDITION, DREAMLAND DOES NOT REPRESENT OR WARRANT THAT THE CONTENTS OF THE SITE OR ANY INFORMATION AND/OR FACILITIES ON OR ACCESSIBLE VIA THIS WEBSITE ARE ACCURATE, COMPLETE, ADEQUATE, SUITABLE OR CURRENT, NOR MAKES ANY SUCH WARRANTY OR REPRESENTATION IN RESPECT OF ANY INFORMATION CARRIED ON ANY WEBSITE OPERATED BY A THIRD PARTY WHICH MAY BE ACCESSED FROM THE SITE, NOR THAT THE INFORMATION ON THIS OR ANY THIRD PARTY WEBSITE HAS IN ANY WAY BEEN VERIFIED BY DREAMLAND, NOR THAT THIS WEBSITE WILL BE FREE OF DEFECTS, INCLUDING, BUT NOT LIMITED TO, VIRUSES OR OTHER HARMFUL ELEMENTS. THE USER OF THIS WEBSITE ASSUMES ALL COSTS ARISING AS A RESULT OF THE USE OF THIS WEBSITE.
Access
Our Site, and the information contained on it, is not directed at, or intended for distribution to or use by, any person or entity who is a citizen or resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject Dreamland to any registration or licensing requirement within such jurisdiction.
Dreamland will not be liable if the systems go off line or fail for any reason, or for any incompatibility of our Site with any of your equipment, software or telecommunications systems. Dreamland will not be liable for any claims, penalties, losses, damages, costs or expenses arising from the use of or inability to use our Site or from any unauthorised access to or alteration of our Site.
Children under 18
If you are under 18, you must ask your parent or guardian before you email the website, ask Dreamland to email anything to you, send in any information to Dreamland, enter any contest or game that requires information about you or offer a prize, post any information on any bulletin board, enter any chat room; or buy anything online.
By submitting information, you are confirming that you are over the age of 18, or you have received the consent of your parent or guardian.
Privacy Policy
You must read our GDPR Policy which forms part of these Terms of Use and sets out the way in which your personal data is handled.
Limitation of Liability
NOTHING IN THESE TERMS OF USE SHALL LIMIT OR EXCLUDE OUR LIABILITY TO YOU FOR FRAUDULENT MISREPRESENTATION, OR FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
SUBJECT TO THE FOREGOING AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER DREAMLAND NOR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES (WHETHER DIRECT OR INDIRECT AND WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE MATERIALS IN AND/OR FACILITIES OR SERVICES OFFERED THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES (EVEN IF DREAMLAND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). IN PARTICULAR, WE HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH: YOUR INABILITY TO USE OUR SITE OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR COMMUNICATION LINE FAILURE IN RELATION TO OUR SITE, NOR ANY THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERNATION OF, OR USE OF ANY RECORD, INFORMATION OR CONTENT, INCLUDING YOUR CONTENT.
You agree that we shall not be liable to you for any modification, suspension or discontinuance of our Site or any part of it.
You agree that we have no responsibility or liability for the deletion or failure to store any of Your Content nor for any errors in Your Content.
We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice or statement on our Site that is not ours, including without limitation any such opinion, advice or statement included in any Forum or blog or on any bulletin board provided on our Site. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the content on our Site, whether such content was provided by us or any third party. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through our Site.
Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
IF THIS CLAUSE IS UNENFORCEABLE IN WHOLE OR IN PART, THEN IN NO EVENT SHALL THE TOTAL LIABILITY TO YOU OF DREAMLAND OR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES FOR ALL DAMAGES, LOSSES, AND CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE.
Indemnification
You must comply with these Terms of Use at all times when using our Site and you must take all reasonable precautions to avoid infringing any third party’s rights in the use of our Site, including the communication of Your Content to our Site. You will be liable for any foreseeable and reasonable costs incurred by us in defending any action in respect of a claim resulting from your breach or alleged breach of these Terms of Use, if reasonable precautions were not taken by you. You agree to defend, indemnify and hold Dreamland and all of its associate companies, its directors, officers, partners, employees, information providers, licensors and licensees and agents harmless from and against all liabilities, claims, damages, costs and expenses, including without limitation legal fees and costs arising out of your use of the Site, Your Content, or your violation, breach or alleged violation or breach of these Terms of Use.
Links from This Site
Termination
We reserve the right to terminate your access to our Site at any time without notice from us if, in our sole discretion, you fail to comply with these Terms of Use.
Amending these Terms of Use
We may update these Terms of Use to accord with our standard contractual provisions at any time. We will post our most recent version of these Terms of Use on our Site. We may also add to, change or remove any part of these Terms of Use. If we intend to amend these Terms of Use in any way for these reasons, we will notify you prior to your next visit to our Site through the use of a pop up or other technology which will ask you to read the amended Terms of Use and confirm your acceptance by checking a box. If you do not agree to the amended Terms of Use, then you are free to discontinue your use of our Site. By checking the acceptance box or continuing to use our Site, you signify your agreement, without limitation or qualification, to be bound by the amended Terms of Use.
Governing Law
These Terms of Use shall be governed by English Law and we both agree to subject to the exclusive jurisdiction of the English courts.
Severance
If for any reason a court of competent jurisdiction finds that any of these Terms of Use are unenforceable the remaining terms of these Terms of Use shall survive and remain in full force and effect.
Miscellaneous
Any waiver of any provision of these Terms of Use must be in writing signed by Dreamland to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. These Terms represent the entire understanding and agreement between the parties relating to the subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and Dreamland.
Sands Heritage Limited (referred to herein collectively as “Dreamland“, “we” or “us“) sell tickets to events taking place at the Venues (each an “Event“) either on our own behalf or as an authorised agent on behalf of the promoter or organiser of the Event (the “Organiser“).
1. DEFINITIONS AND INTERPRETATION
1.1 In these Terms, certain words have specific meanings, as follows:
“Event” means a music concert, sporting event or other live event taking place at any Venue.
“Organiser” means a person or entity organising an Event, which may be Dreamland and/or may be another person or entity such as a promoter, producer, artist, sporting team or record label.
“Ticket” means a ticket, electronic ticket, wristband or any other device or mechanism which allows the bearer to attend an Event.
“Ticket Agent” means a person authorised by the Organiser(s), to sell Tickets on behalf of the Organiser(s).
“Ticket Terms” means the terms and conditions of Dreamland (and in some case any other Organiser) which are printed on the back of hard copy Tickets or otherwise displayed in relation to Tickets.
“Venue” means at Dreamland the venues operating under the names “Hall by the Sea”, “Ballroom”, “Roller Disco / Roller Room / Roller Cafe”, “Scenic Stage”.
“Venue Terms” means these terms and conditions.
“you” / “your” means any person seeking admission to Dreamland and/or to any specific Venue to attend an Event.
2. HOW THIS WORKS
2.1 Dreamland operates The Venues.
2.2 Your admission to and conduct at Dreamland, all Venues and at all Events is governed by these Venue Terms.
By purchasing Tickets and/or entering or attempting to enter a Venue, you will be taken to have accepted these Venue Terms and, where a Ticket has been purchased, the Ticket Terms.
2.3 Some Organisers and/or Ticket Agents may have their own terms and conditions, which will apply to you when using your Tickets to attend an Event. These will apply in addition to the Venue Terms and the Ticket Terms. If there is any inconsistency between these Venue Terms and the Ticket Terms, and the terms specified by Organisers and/or Ticket Agents, these Venue Terms and the Ticket Terms will apply in priority to the others. To the extent that there is a conflict between these Venue Terms and the Ticket Terms, the Ticket Terms will take precedence.
2.4 You acknowledge that your general access to the Dreamland site (rather than a Venue) is subject to additional terms and conditions for ‘On Park’ entry. You can find a copy of these terms and conditions at https://www.dreamland.co.uk/terms.
3. AMENDMENTS TO THESE TERMS
3.1 These Venue Terms may be amended from time to time, to reflect changes in the rules of admission, changes in health and safety and/or security procedures, changes to the arrangements in place between Dreamland and relevant Ticket Agents and/or Organisers, and/or changes in relevant laws and regulatory requirements.
3.2 Each visit to a Venue will be subject to the Venue Terms in force at the time of the visit. It is your responsibility to check the Venue Terms before entering Dreamland, so that you are aware of any changes.
3.3 Dreamland reserves the right to change its Ticket Terms from time to time, as these may vary on an Event by Event basis. It is your responsibility to check the Ticket Terms for each Event.
4. YOUR TICKET
4.1 Your Ticket may be in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available over time including paperless mechanisms. Tickets cannot be cancelled or exchanged after purchase, other than in accordance with these Venue Terms and the terms of the Ticket Agent from which they are purchased.
4.2 Only persons holding a valid Ticket (and in some cases valid ID, pursuant to section 7.1 of these Venue Terms) will be admitted to Events at Dreamland. You must keep your Ticket with you at all times during an Event.
4.3 Keep your Tickets safe. Your Ticket may be invalidated if any part of it is removed, altered or defaced. Removing the Ticket stub of a physical Ticket will invalidate the Ticket. Tickets cannot be duplicated if lost or stolen and neither Dreamland nor any Organiser will be liable for any lost or stolen Tickets.
4.4 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or used in connection with the Event.
5. TICKET PURCHASE & RESALE
5.1 Our authorised primary Ticket Agent is AXS (https://www.axs.com). The Organiser may also have appointed its own authorised Ticket Agent(s) for the Event. If you are unsure whether a person offering Tickets for sale is an authorised ticket agent, please contact us. Please be aware that auction sites are not authorised ticket agents.
5.2 Please only purchase tickets through authorised ticketing sites such as AXS. If you have, or suspect, you may have been a victim of fraud when purchasing tickets, please report it to Action Fraud www.actionfraud.police.uk.
5.3 We are entitled to seize and/or cancel any Ticket, without notice and without refund or other compensation, which has been resold, attempted to have been resold or which has been purchased other than via an authorised Ticket Agent, ticketing partner or (where applicable) the official ticket resale partner of the relevant Venue, Dreamland or the Organiser. We may also seize and/or cancel without refund any Ticket purchased using (or suspected to be using methods) methods generated by a script, macro, ticket bot or automated devices. Information regarding the purchase of any such Ticket and its holder may be passed on to the relevant authorities.
5.4 Neither we nor any Organiser will be required to accept Tickets if we know or have reasonable grounds for believing that the Tickets have been duplicated or purchased from unauthorised agents or other unauthorised sources including, without limitation, ticket touts. We are entitled to refuse entry to any person holding such a Ticket, or to eject them from the Venue and/or the Event.
5.5 The number of Tickets purchased may be subject to a cap. Ticket Agents will notify you of this before you make your booking. We reserve the right to request that Ticket Agents cancel any Tickets which we reasonably believe were bought in excess of this cap or were otherwise purchased in breach of these Venue Terms.
5.6 Tickets may not be used for promotions, competitions, sweepstakes or for other commercial purposes without the prior written consent of Dreamland and the Organiser.
6. AGE RESTRICTIONS AND YOUNG PERSONS
6.1 All children and infants must have a Ticket in order to attend an Event – unless otherwise specified on the Event details page, during the booking process or on the Ticket Terms.
6.2 Children under 14 must be accompanied by an adult aged 18 or over for Events:
(a) taking place at Dreamland, Hall by the Sea, Ballroom, Roller Disco / Room; and
(b) where specified in the booking process, in relation to Events in any other Venues (subject to any additional age restrictions that may apply to individual Events or Venues).
6.3 Events may be age restricted. It is the responsibility of the purchaser of the Tickets to check before purchasing the Tickets that they and the persons for whom they purchase the Tickets can comply with such age restrictions. If you attend an Event where age restrictions apply, and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate. We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.
6.4 It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions. This includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.
6.5 We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised for Events taking place at Dreamland and is advisable for any other Events where loud music is involved. A concert environment is not suitable for very young children.
6.6 Except for shows specifically aimed at children, accompanying adults should be confident that children within their party will not cause disruption to other audience members. Any disruption may result in you and your children being removed from Dreamland.
7. ENTRY
7.1 For an Event at our Venues you must produce:
(a) a valid Ticket, with a barcode in good condition;
(b) in some cases, if you are the lead booker for a party you must produce valid photographic proof of identity which matches the name displayed on all Tickets held by the party (and all members of a party must enter Dreamland, or the relevant Venue, with the lead booker); and
(c) if you have purchased your Ticket with a Dreamland Membership Card, you must produce the valid card and ID which matches the name displayed on your Ticket in order for you and your party to enter Dreamland and the Venues or areas within Dreamland as applicable.
(d) if you have purchased your Ticket with an NHS Staff Discount, you must produce the valid NHS Discount Card and ID which matches the name displayed on your Ticket in order for you to enter Dreamland and the Venues or areas within Dreamland as applicable.
7.2 You may be asked to show your Ticket and/or ID for inspection at any time during the Event. Failure to do so may result in you being required to leave the relevant Venue.
7.3 Searching is a condition of entry to protect your safety and that of other visitors. We may conduct security searches of clothing, bags and other items, as determined by us in our reasonable discretion, including on entry and exit of our Venues.
7.4 Prohibited Items – We reserve the right to prohibit within Dreamland or individual Venues:
(a) items which are illegal;
(b) weapons, ammunition, explosives, horns, whistles, drums, fireworks, flagpoles, large umbrellas or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes);
(c) religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion), are not met;
(d) items which artists performing at an Event or their management have asked us to prohibit;
(e) items which are otherwise prohibited pursuant to these Venue Terms or the Ticket Terms; or
(f) large bags or other large items.
Anyone found in possession of illegal or contraband goods may also be liable for prosecution. Dreamland operates a zero-tolerance policy to illegal substances.
Individuals will be permitted to take small bags, no larger than 35cm x 40cm x 19cm, or standard sized handbags in to Hall by the Sea, the Ballroom, Roller Disco/Room and other event spaces.
7.5 You are not permitted to bring food and beverages into any Venue except as set out in section 10 below.
7.6 You are responsible for safeguarding your property when at Dreamland. We will have no liability for property that is lost, stolen or damaged when at Dreamland. All items left with stewards before entry into a Venue are left at your own risk.
7.7 Animals, with the exception of assistance dogs, are not permitted in Dreamland. Customers attending with assistance dogs are requested to contact Dreamland in advance of booking tickets for an Event at a Venue for further information.
7.8 You may be ejected from or not permitted to enter Dreamland and required to surrender any Tickets you hold, without refund, if you refuse:
(a) to leave a Prohibited Item (see section 7.4) with our stewards;
(b) to be searched; and/or
(c) in our reasonable opinion, you or your behaviour, or any item you are carrying might:
(d) entering any backstage or prohibited areas;
(e) standing on seats or in walkways;
(f) climbing on the building structure;
(g) throwing any objects or substances onto the stage or into the crowd or at another visitor; or
(h) smoking, including e-cigarettes.
7.9 In order to ensure the security, safety and comfort of all visitors, we reserve the right at our reasonable discretion to refuse your admission to, or to eject you from, the relevant Venue without compensation or refund.
7.11 Should you experience any problems while in Dreamland please contact the nearest steward or security officer so that every reasonable effort can be made to resolve the issue prior to, or during the Event you are attending. Complaints are very difficult to resolve after the Event.
7.12 In the event that you believe you have a legitimate complaint that may give rise to a claim against the Organiser, you are required to notify the Organiser in writing of such complaint within 7 days of attending the Event.
8. EVENTS
8.1 There is no re-admission once you have left a Venue except in limited circumstances and at our sole discretion. This does not include leaving the immediate Venue to purchase refreshments or use the washroom facilities within the Venue.
8.2 In relation to seated Events, other members of the audience may stand up during the Event. This may block your view if you choose to remain seated or if they are taller than you. Refunds and compensation will not be offered if your view is restricted in this way or otherwise disturbed by members of the audience entering/exiting their seat.
8.3 Floor seating is not tiered, and a refund or compensation will not be offered if your view is restricted as a result of the floor not being tiered.
8.4 All feedback regarding artist performance, running order, times and sight lines must be directed to the Organiser and not the Venue.
8.5 There will be no admission to the Event before the designated door opening times.
8.6 For some specific Events, and at the request of the artist, latecomers may not be admitted into the Venue until a suitable break in the performance (if any). We will not refund Tickets if you miss all or part of an Event due to your late arrival.
8.7 The use of cameras, video and/or sound recording equipment (including via mobile phones) other than for personal use (i.e. for commercial use) is prohibited and such items may not be used within individual Venues except with our express written consent.
8.8 You are required to observe and comply with all rules and regulations shown on notices at Dreamland and individual Venues and to comply with all instructions given to you by Venue stewards and staff at the Event.
8.9 All advertised times are approximate and subject to change. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Venue in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the Event, should you wish to if it overruns. If an Event does not run to the precise times advertised, refunds will not be payable on Tickets and we will not be responsible for the cost of alternative travel arrangements or for any other loss you suffer (including loss of enjoyment).
8.10 CCTV and film cameras may be present at and around Dreamland. This includes filming by the police and/or security staff carried out for the purposes of providing the safety of visitors, and filming and/or photography of the Event by the Organisers. We are permitted to use such footage as stated in our Privacy Policy. All rights in any such footage which will be owned by us, the Organiser or the relevant third party.
8.11 Your purchasing of a Ticket will allow you access to the Venue. However, access to each designated area within a Venue is subject to capacity constraints and there is no guarantee you will be able to access a specific area within a Venue. The Organiser therefore accepts no liability and will not offer and Ticket refunds if you are unable to access an area within a Venue due to that area being at maximum capacity. You may be required to queue to enter the Venue or an area within a Venue so please arrive early to avoid disappointment.
8.12 You must leave the Dreamland venues quietly in consideration for our neighbours. Any failure to do so may result in you being refused entry to, or permission to purchase Tickets to, future Events.
9. HEALTH AND SAFETY
9.1 In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
9.2 Strobes and lasers may be used as part the performance. Please contact Venue Management if you have any concerns
9.3 No smoking is permitted in any part of the undercover venues. Smoking is permitted in delineated sections only. Stewards will be able to direct you to the correct area. Normal statutory rules and regulations apply and should be observed at the Venue. Failure to do so may result in ejection from the Venue.
9.4 WARNING – prolonged exposure to loud noise may cause damage to your hearing. Flashing lights may be used during a performance.
9.5 If you have any specific access requirements, please contact us before purchasing Tickets, to ensure that we can accommodate your requirements. Accessible seating may not be available unless it is arranged in advance.
SECURITY POLICY
Dreamland is a responsible licenced event venue where the safety and security of our guests is a top priority.
The event management team, together with our security and medical providers, work closely with the emergency services to provide a safe place from which to enjoy live entertainment.
Each event is risk assessed and audience profiled to ensure we have relevant security measures in place. These details are communicated to Kent Police in advance of the event and can include covert officers, drug detection dogs, general purpose patrol dogs, various levels of personal and bag searches, age identification and Security Industry Authority (SIA) officers.
Our entire site is covered by CCTV which is viewed and recorded from a dedicated Operations Control. Additionally, all our security officers wear Body Worn Video devices.
We urge our guests to help us ensure that Dreamland maintains its high standards of safety by alerting a member of staff or security should you see something that doesn’t look right or an incident that should be brought to our attention.
10. FOOD AND BEVERAGE
10.1 No food or drink may be brought into any Venue (except in limited circumstances on proven medical grounds) unless otherwise notified at our discretion. A variety of food and/or beverages will be available for purchase within our Venues.
10.2 Bottle tops may be removed from all bottles purchased from concourse outlets or bars inside the Venues. This is to reduce the risk of them becoming rolling trip hazards or being used as missiles. Occasionally, drinks will be decanted into plastic cups.
10.3 When purchasing alcohol, if you appear to be under the age of 25, you may be asked for proof of age. We reserve the right to refuse to serve you alcohol if you do not have valid photographic ID. Acceptable forms of ID to prove you are over 18 include:
• A photo driving licence
• A passport
• A proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.
10.4 We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.
11. MERCHANDISE
11.1 Official merchandise is only available from specified outlets within Dreamland. Please be wary of unofficial traders offering inferior goods for which we accept no responsibility.
11.2 You are not permitted to sell or offer for sale or distribute any items whilst at or in the surroundings of Dreamland including, without limitation, merchandise, Tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.
11.3 You must not bring into Dreamland or display or distribute (whether for free or with a charge) at an Event or Venue any sponsorship, promotional or marketing materials nor any leaflets, signage or other materials containing religious or political messaging
12. CANCELLATION, POSTPONEMENT AND ALTERATIONS
12.1 Dreamland or an Organiser may make alterations to Events which are not material in nature. No refunds will be available in respect of non-material alterations.
A “material” change is a change to an Event which in the reasonable opinion of Dreamland or the Organiser, makes the Event substantially different to the Event which purchasers of the Ticket would reasonably expect to attend. Changes to performance times, supporting acts and the use of understudies in a theatre performance will not be a material change.
A material change is judged by reference to the nature and billing of each Event. Events which are festivals or themed events are judged by reference to the overall theme rather than the individual act scheduled to appear. This includes Events which have multiple artists and/or where the Event name does not include reference to any specific act. In these cases, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
12.2 In the event of a cancellation of, postponement of or material change to an Event you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised Ticket Agent from whom you purchased your Ticket(s) and you must contact the Ticket Agent to request all refunds.
12.3 No refunds will be issued directly to you by Dreamland or the Organiser of any Event. Refunds for cash purchases made at any Venue Box Office will be available by cheque only BACS transfer. Ticket Agents may not make a refund if you fail to follow the instructions provided within the timeframes notified in their terms and conditions.
12.4 It is your responsibility to check the website for Dreamland /the Event or Ticket Agent for news of any cancellation, postponement or alteration of the Event. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the Dreamland website at www.dreamland.co.uk and/or physically at Dreamland and/or at the relevant Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation or alterations may arise immediately prior to an Event.
13. LIABILITY
THIS SECTION IS IMPORTANT AS IT SETS OUT THE LIMITS OF OUR LIABILITY TO YOU. PLEASE READ IT CAREFULLY
13.1 Subject to section 13.2, if we breach our obligations to you under these Venue Terms or if we are negligent and, as a result, you suffer any loss or damage in connection with your visit to Dreamland:
(a) we will only be liable for your loss or damage up to an amount equal to the face value of the Ticket purchased by you for the Event you are attending (if any); and
(b) we will not be liable to you for any losses or expenses incurred in connection with your visit to Dreamland, any Event, or its cancellation postponement or changes. For example, we will not be liable to you for the cost of any personal travel, accommodation or hospitality arrangements made in connection with any Event or visit to Dreamland.
13.2 For the purposes of these Venue Terms, “Event Outside Our Reasonable Control” means any cause beyond Dreamland’s or the Organiser’s reasonable control, including, without limitation, any act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal death, national mourning (including as a result of a royal death), theft of essential equipment, malicious damage, strike (not including the Organiser’s or Dreamland’s staff), lock out, extreme weather, national defence requirements or acts or regulations of national or local governments. Neither we nor the Organiser will be liable to you under these Venue Terms to the extent that any loss or failure of Dreamland/the organiser is caused by an Event Outside Our Reasonable Control.
13.3 Notwithstanding sections 13.1 and 13.2 above, nothing in these Venue Terms shall be construed as excluding or restricting our liability for death and/or personal injury caused by our negligence.
14. GENERAL
14.1 To the fullest extent permissible in law, we shall be entitled to assign any and all of our rights and obligations under these Venue Terms, provided that your rights are not adversely affected.
14.2 If any provision of these Venue Terms is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to make the rest of the provision(s) and remainder of these Venue Terms valid and enforceable.
14.3 If we delay or fail to enforce any of these Venue Terms it shall not mean that we have waived our right to do so.
14.4 All of these Venue Terms are governed by English Law and any disputes arising under them are subject to the exclusive jurisdiction of the Courts of England and Wales.
The safety of its guest is of paramount importance to Dreamland. The following terms and conditions must be complied with by all persons visiting the attraction in order to ensure the safety of all visitors. Those deemed to be outside of, or in conflict with the following terms may be refused entry into the Attraction or result in being removed from the Attraction, by the Dreamland team, security or police officers and without the right to a refund.
Whilst inside Dreamland, you must comply with any reasonable instructions given to you by the Dreamland team, health and safety notices, policies and announcements and/or any third party instructed on behalf of Dreamland.
Dreamland is the trading name of Sands Heritage Limited. Company No.09094163. Registered in England and Wales.
Registered Office: 49 Marine Terrace, Margate, Kent CT9 1XJ.
In these terms and conditions, the following definitions shall apply:
Ticket: a valid ticket or wristband permitting the holder entry to the attraction, rides and any events;
Attraction: Dreamland Margate
1. Minimum of 20 people per group.
2. If group size falls below 20 then standard rates apply.
3. Groups must be pre-booked at least 24 hours in advance.
4. Visit date may be changed with 24 hours’ notice.
5. Unused vouchers cannot be refunded.
6. Additional vouchers may be purchased on the day at the standard rate.
7. Only the Scenic Railway token may be used on that ride – additional Scenic Railway tokens may be purchased on the day of your visit at the standard rate.
8. Vouchers to be collected and paid for by the group leader at the designated token booth.
9. One single payment must be made on the day of visit – CARD ONLY PAYMENT.
10. Rides are mechanical and from time to time not all rides promoted online will be available.
11. Please check our website for seasonal opening times prior to your visit.
12. Not to be used in conjunction with any other offer or promotion