Can I get a refund on my Dreamland Membership?
If you find are unable to make use of your 2020 membership, since the lockdown came into effect on 23rd March 2020, we will add the remaining months onto your membership to be able to utilise from opening in 2021. Unfortunately as this is a 12-month contract we’re unable to cancel your Membership (see our terms and conditions here
As Dreamland is closed until the 2021 season, I’m not able to use my Membership. I’ve already paid upfront for the year. Can I have a refund?
As our park attractions are closed, we will be extending your membership to account for the period of time that our park is closed. We’ll be taking care of this for you, so there’s no need to get in touch with our customer service team. Your existing membership will be automatically extended in our ticketing system – so once our park reopens, your cards will scan as normal at the ticket scanners. You are not required to have your Membership cards reprinted. Unfortunately, we’re unable to offer refunds to customers who have paid for the membership as this is a non-refundable product (see our terms and conditions here).
Can I let my friends use my Dreamland Membership?
No! Membership cards cannot be shared with friends. Photos are stored on the ticketing system of the owner of the card. If you are found using someone else's card, the card will be removed and destroyed. The owner of the card will not be entitled to a refund and they will not be able to apply for a new membership for 12 months and may be refused.
Is it possible to just buy membership for the Roller Room?
Roller Room membership is no longer available on it's own, but unlimited skating is now included as part of the annual Dreamland membership.
Is the Octopus's Garden included in the Dreamland Membership?
No, I'm afraid it is not included.
I have bought my Dreamland Membership online. When do I get my Membership Card?
Now you have your Membership, you just need to bring your email confirmation with you the first time you come to the park. Head on over to any ticket desk and they will be able to fix you up with your Membership card(s)
I have a Dreamland Membership. Do I still have to pay for rides?
Because you are one of our exclusive members, all of the rides and roller skating are included
Can I use my membership discount on wristbands?
Yes, members receive a discount on the ride wristbands that we offer. You are entitled to two discounted wristbands per visit, per member.
I'm disabled, can my carer get in for free?
Yes! You will still need to purchase a membership, but your carer can access the park for free. To qualify for the free carer pass, they will need to provide one of the documents listed on our accessibility/disability page
Can I sell my membership?
No. Dreamland annual memberships cannot be re-sold, exchanged or refunded. You won't want to anyway!
Can I add a child to my Membership package?
Yes you can! All you need to do is purchase an additional Individual membership. Just check whether your child is over 1.25m or under 1.25m and select the relevant membership
Can I pay for my Membership on a monthly basis?
Afraid not! Annual Memberships must be paid for upfront, in one lump sum.
Does my Membership start from the moment I've bought it?
Yes! Your annual membership starts from the day of purchase. You can specify the start date when you purchase online.
How long does my membership last for?
Your membership lasts for 12 months from the date of purchase. If you would like to check the expiry date of your membership please contact us via email on email@example.com or by phone on 01843 267026 with your name and membership number and they will be happy to help.
How do I renew my membership?
If you would like to renew your membership, you can either visit one of the Dreamland ticket desks, contact us via email on firstname.lastname@example.org or by phone on 01843 267026 for details. If you renew your membership before your renewal date you will be eligible for a 10% discount.
Can I get into Dreamland without my Membership card?
No. If you have park membership and wish to take advantage of the unlimited rides you will need your card to claim your ride wristband and you will need your card to access the Roller Room. Please remember your card!
How do I claim my wristband each time I come to Dreamland?
Head to a ticket point and once you have presented your membership card you will be given your wristband which will give you unlimited use of the rides for that day. Please note, wristbands are only valid for one day
Do I need to collect a wristband each time I visit Dreamland?
Yes you do. These wristbands are dated and only work on that date. You must scan them as you enter each ride. You can collect these from any ticket point.
Will I get all of my wristbands refunded if I decide to upgrade to a membership package whilst at the park?
If you have been in the park and decide on the day that you wish to become a member, Dreamland will enable you to upgrade your park wristbands to a membership. This is limited to the number of people on the membership - so if you have purchased 6 ride wristbands and wish to upgrade to a Family Membership for 3 people then you can upgrade to a membership using only 3 of those ride wristbands in exchange. Terms and conditions apply, please ask our lovely Membership Team.
Can I buy Dreamland Membership as a gift for someone else?
Yes you can! Just enter their details and you will get an email to forward onto them. They will then be able to print it off, bring it with them to the park and collect their Membership Card from the ticket points. Or, you can purchase it from the ticket desks whilst you are visiting Dreamland
I have bought Gift membership online, what happens now?
You will be sent a confirmation email with an attached PDF. Please print out the PDF and give this to the person you have bought it for. On their first visit they need to go to one of the ticket desks where one of our helpful team will take their picture and details and give them their official membership cards.
Can I get my Membership Card posted to me?
Afraid not! The reason you need to pick it up on your first day is so that we can take a photo of you to make sure if your card is stolen no one else can use it. Remember to bring your best smiles!
My Card has been lost/stolen! What do I do?
Don’t worry! We can sort it out for you! Please drop us an email to email@example.com or contact us by phone on 01843 267026 and one of our lovely Membership Team will be able to stop your current card and get you a nice new one. Your photo is stored on our system so no naughty people will be able to sneak in with your card. Please note, there is a small charge for replacement cards
Do I get a discount on Dreamland ticketed events?
You will get a discount on participating events. We will make sure this is always stated clearly on our website. On many events you will also benefit from priority booking. Please note, Members discounted tickets can only be purchased online, in advance of events.
Do I get a discount in the Dreamland shop and all of the different food and drink areas?
You get 20% off selected lines in the Dreamland shop and at the participating Food and Drink outlets within the park. You also get 10% off at Ziggy's and Cinque Ports. If unsure, please ask before purchase