Dreamland FAQs

FREE TO ENTER

Can I pay for rides in cash?
We only accept wristbands and Dream Passes to gain access on the rides. Both can be purchased from the Info Desk located in our Undercover area, from underneath Born Slippy, at the admissions booth opposite the spinning top or online. Secondary sales points may be opened on park at peak times.

How much does each ride cost?
For the full rides lines up and to find out how much you need to spend to get on a ride please click here.

Do you offer unlimited ride wristbands for the whole day?
Yes, we are pleased to offer wristbands which enable you to ride unlimited depending on your height! You can choose from: Little Kid wristband for people under 1.25m and Big Kid wristbands for people over 1.25m, AAA (Octopus’s Garden, Roller Disco, Amusement Park) and the 2-day wristband. 

Can I use my wristband everywhere within Dreamland?
Depending on your height, your wristband will get you unlimited ride access as well as access to some of the amusement park attractions. You will need to purchase separate entry into the Roller Disco, the Octopus’s Garden and the events.

Can you buy wristbands in advance?
If you buy your wristbands in advance online you will save money! 

Can I use my wristband to buy food and drinks?
All food and drinks outlets accept cash, card or your Dream Pass only. This is the same for the Dreamland Shop and the Sweet Shop. Wristbands and Dream Passes can only be used for rides and some attractions.

 

SCREAMLAND

For Screamland FAQs, please visit our Screamland page

 

DREAMLAND ICE RINK 

If I am not skating but want to spectate, do I need to pay an entrance fee?
There is no separate entrance fee to the event location.

Can my children skate?
Yes, providing your child can walk – they can skate. All children must be accompanied by another skater who is 16 years or over.

Are skating aids available?  
Yes, we have a limited number of skating aids that are available to hire at £2.00 each and can be booked in advance.   A limited number will be available on the day from the box office on first come first served basis.

How do I book a skate aid?
Skating aids can be booked in advance on our website – please select this option from the ticket menu.  You must have a valid skating ticket to book a skating aid, so you must select your ticket first and the skating aids will appear on the next menu.  There are a limited number of skating aids available to hire on the day on a first come, first served basis, at the box office, up to 20 minutes prior to the start of each skate session and cost £2 each.

Is there an age restriction for using the skating aids?
The skating aids are for children aged 8 and under

What size skates are available?
Our skates go from a baby size 4 (double bladed skate) up to an adult size 16

How long are the skating sessions?
Our skating sessions run on the hour and are 45 minutes long (on the ice).  We recommend that you arrive 20 minutes before your booked session to allow time to collect skates.

Can I wear my own skates?
Yes you can wear your own hockey or figure skates (speed skates not permitted).  This does not reduce the price of your ticket.

What should I wear?
Warm clothing, gloves and a good pair of socks!  

Does the event have good wheelchair access / can wheelchair users go on the ice?
Dreamland and the Ice Rink are wheelchair accessible, manual wheelchair users are able to go on the ice.  It is free for carers to accompany you on the rink.

What time should I get there?
Please make sure you arrive at the site at least 20 minutes before your skating session is due to start as this allows enough time get fitted with the correct size skates and to store personal belongings.

What is your refund policy?
Customers are reminded that NO refunds will be issued. If our Management team find it necessary to close the ice rink due to technical or health & safety concerns, they will offer you an alternative session (subject to availability).

What is the ice rink size/capacity?
We have 450 sq metres of ice which allows a capacity of 150 per session.

Is there somewhere to buy refreshments?
Yes, there will be a bar and food area adjacent to the ice rink.

Where is the ice rink located?
It is located in Tivoli Gardens, adjacent to Dreamland car park – please refer to the Dreamland map for location.  On days when Dreamland park is closed, you can access Tivoli Gardens from the Dreamland car park.

How do I access the ice rink if Dreamland park is closed?
On days when Dreamland amusement park is closed, or if you book the first skate session of the day, you can access Tivoli Gardens from the Dreamland car park.

Can I skate on Christmas day?
No, we are closed on Christmas Day but we are open all other days of the season.  Please check the opening times on the website.

Are there toilets at the ice rink?
Yes, there are toilets located on site. Please note that you will need to remove your skates to enter the facilities.

What do I do if I lost something during my visit?
Please ask for the ice rink Duty Manager on-site for all lost property enquiries, or email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I buy tickets on the day?
We expect the ice skating slots to book up quickly especially at peak times so we advise that you book in advance online. If there is availability during a session you will be able to book on the day at our ice rink box office which opens 20 minutes before the first skate session each day.

If I pre-book online, how do I get my tickets?
You will receive an email confirmation with your reference number. There are no tickets as such but this email confirmation will have the full details of your booking. 

Do I need to print my confirmation?
No, if you are unable to print your confirmation, you can bring a copy of it on your phone or the reference number with you on the day.

I have booked my tickets in advance, what do I do when I arrive?
Head straight to the ice rink on Tivoli Gardens.  There will be a dedicated ice rink box office at the skate exchange where you will be booked in and collect your skates.   If you are very early, you may not be able to collect your skates until 20 minutes before your session but you can visit the bar/food area for refreshments.

Where do I park?
Parking is available at The Arlington Car Park (managed by Dreamland). There is also parking available in the public car park adjacent to Dreamland (managed by Thanet District Council)

Are the rides and Dreamland park open at the same time as the ice rink?
The ice rink is open every day from 1 December til 3 January however the park is only open on weekends and school holidays – please refer to our website for details.

 

FATHER CHRISTMAS'S GROTTO EXPERIENCE

How can I book tickets for the grotto?
We recommend that you book in advance online. You can also book your Grotto slot directly from the Info Desk at Dreamland subject to availability.

How do I receive my tickets?
You will not receive a ticket but if you book online you will receive a confirmation email with your booking reference included. 

Do I need to bring my confirmation email?
You will either need a printed copy of your confirmation, a copy of it on your phone or you can bring the reference number with you on the day.

What is included in my ticket?
The visit to the Grotto is a 30 minute fun and interactive group experience which includes meeting Father Christmasand a gift.  Your ticket also includes unlimited rides (one wristband per Grotto ticket).  If you are a member, your ticket will be for the Grotto Experience only as unlimited rides are included as part of your membership.

Will the grotto experience include a professional photo?
No, there are no professional photos available but you are encouraged to bring your camera/camera phone and take your own shots.

Can we buy Grotto tickets on the day?
We advise you to book in advance online as there are limited slots. If there are any spaces available then you would be able to purchase on the day. To avoid disappointment please book in advance online.

Can children come into the grotto without an adult?
Children must be accompanied by an adult.  As there is limited capacity, only one adult per child is permitted into the Grotto.

What age is the grotto and activity suitable for?
We recommend that the Grotto is suitable for children aged 3-10 years due to the interactivity in the experience and is not suitable for babes in arms. It is at a parent’s discretion and a toddler will need to be helped through the experience with an adult.  Also, children over the age of 10 years may attend if their parents feel it will be enjoyable and appropriate for their child - please use your discretion.  All children require a Grotto ticket to visit the experience.

Is there somewhere to leave my buggy?
There will be a dedicated buggy park adjacent to the Grotto.

How long does the Grotto visit last?
The Grotto Experience lasts for 30 minutes.

How many children meet Father Christmas in the group?
The maximum number of children in a group visit is 8.

Where is the Grotto Experience located?
The Grotto Experience is located in the VIP Huts behind the Dreamland letters in the park.

Have the staff all been DBS checked?
Yes

Are the rides open at the same time as the Grotto?
Yes. The grotto is open during The Frosted Fairground so the rides will be running. 

Where do I park?
Parking is available at The Arlington Car Park (managed by Dreamland). There is also parking available in the public car park adjacent to Dreamland (managed by Thanet District Council)

 

RIDES AND ATTRACTIONS 

What rides are in action today and what are the height restrictions? 
We’ve just updated our snazzy new rides page, where you can filter the rides by height. You can see our current ride line-up here 

Is the Scenic Railway still listed even though it has been rebuilt?
Yes! It was not the wood that was listed it was the structure, design and location of the railway. It has been lovingly re-built under the watchful eye of English Heritage.

What happened to the The Whip and The Corbiere Wheel?
The Whip and the Corbiere Wheel are being stored by our partners at The Dreamland Trust for future development.

It's raining today, will all the rides be working?
During wet weather conditions it maybe necessary to temporarily close our Born Slippy slide and our Helter Skelter, and in cases of high winds the Big Wheel, if this happens Dreamland will do everything possible to open these rides as soon possible.

What is the smallest shoe size you offer in the Roller Room?
We offer shoes all the way down to a kids size 8. 

 

PRICES AND ENTRY 

I can't find the prices on the website.  Where are they?
Wristbands are now on sale! Click here and save when you book online in advance. To find out ride prices, click here

Can you enter the park without an adult?
You must be over 14 to be able to enter our park alone. Children under the age of 14 are to be accompanied by an adult aged 16+.

Is there parking at Dreamland?
Yes! Our car park is situated round the corner from Dreamland on All Saints Avenue, CT9 5QH. The car park charges £7 for the day.

 

GENERAL 

Will it be like the Dreamland I remember? 
We can't promise that every detail that you remember will be there but every nook and cranny of the new Dreamland will be touched by the hand of a designer. We do promise that there will be nowhere quite like Dreamland.

What time will the park open and close?
For full dates and opening times, please click here.

Can we camp at Dreamland?
We're afraid we don't have a camping area at Dreamland. However, there are a number of hotels in the area and we are only a five minute walk from Margate train station.

Will dogs be allowed on the park?
As much as we love our furry friends, we are only allowed to permit registered assistance dogs to help disabled visitors to enter the park.

Can I smoke at Dreamland?
Yes, there will be designated areas throughout the park. Smoking will not be allowed in any other areas.

Will you be serving alcohol?
Yes. There will be alcohol served in designated areas. If you are buying drinks, please ensure you do not leave these areas when drinking them. You will also need to show proof of age when buying alcohol.  

Will you be serving food?
Yes! To keep those smiles wide, we've got the Friendliest Food Court Ever, full of delicious cuisines to tantalise every tastebud. 

Can we bring in food and alcohol?
We're afraid we do not allow food or drink to be brought into the park. However, you will be able to buy delicious food inside the park. If you have brought food or drink with you, you will need to keep it safe in your vehicle or consume it before entering the park.   

 

MEMBERSHIP 

If I am a member do I still have to pay for entry?
No! When you become a Dreamland member you get unlimited entry to the Amusement Park and Roller Disco throughout the year. 

How do I become a Dreamland member?
You can purchase a Dreamland Membership online or from the Membership lounge located in the undercover area. 

I have a Dreamland Membership, do I still have to pay for the rides?
Because you are one of our exclusive members, all of the rides, attractions and the Roller Disco are included in your Dreamland Membership with the exception of the Octopus’s Garden.

Does my membership guarantee entry every day?
Yes you will have access every day the park is open. On the very rare ocassion you may be asked to wait before accessing the amusement park if we are at full capacity. On a small number of occasions, the park will operate for special ticketed events. For selected Dreamland events, Dreamland Members will be given priority booking.

For more membership FAQs, please visit our Membership page

 

GROUPS AND BOOKING 

I need to book a large school/group.  Who do I contact?
For group bookings of 10 people and over please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you offer meeting and conference facilities?
Yes we do! Please email This email address is being protected from spambots. You need JavaScript enabled to view it. and they will be able to help you.  

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