WINTERLAND MARGATE GROTTO EXPERIENCE
How long is the experience?
The experience lasts approximately forty minutes, running on timed sessions. Please arrive 10 minutes before your session start time.
Is there an age restriction for this event?
We recommend only bringing children that still 'believe'. Child tickets are valid up to and including 15 years of age.
Can I bring my baby? Do they need a ticket?
Babes in arms (under 1 year old) do not require a ticket, but will not receive a gift. Buggy parking will be available at the main entrance to the grotto.
Why do adults have to pay?
Adult tickets include access to the full forty-minute Grotto Experience, including a special gift from the ‘Parents Room’ which your child will be able to choose for you, as well as access to all of the winter rides. Please also remember that the Grotto Experience is an event with a maximum capacity, so needs to be ticketed to ensure the experience is enjoyable for all ages.
Can I bring a buggy?
A buggy park is provided at the main entrance of the grotto. Please note, the buggy park is unmanned, and items are left at the owner's risk.
What gift will I receive?
The gift is a seasonal Teddytastic bear, that you will collect a heart, stuffing, certificate and gift bag for during the grotto experience. Outifts for the bears will be available at the end of the grotto as optional extras.
Is the grotto experience accessible?
Yes, the grotto experience is wheelchair accessible.
Can I attend the park without going to the grotto?
Dreamland amusement park is open and free to enter on the advertised days in December. Check here for dates and information.
RIDES AND ATTRACTIONS
What rides are in action today and what are the height restrictions?
Check out our rides page, where you can filter the rides by height. You can see our current ride line-up here
Is the Scenic Railway still listed even though it has been rebuilt?
Yes! It was not the wood that was listed it was the structure, design and location of the railway. It has been lovingly re-built under the watchful eye of English Heritage.
What happened to the The Whip and The Corbiere Wheel?
The Whip and the Corbiere Wheel are being stored by our partners at The Dreamland Trust for future development.
It's raining today, will all the rides be working?
During wet weather conditions it maybe necessary to temporarily close our Born Slippy slide and in cases of high winds the Big Wheel, if this happens Dreamland will do everything possible to open these rides as soon possible.
Can pregnant/disabled visitors go on the rides at Dreamland?
Please refer to our Accessibility page for information.
How old must I be to skate in the Roller Room?
Anyone under the age of 14 must be accompanied by an adult.
What is the smallest shoe size you offer in the Roller Room?
We offer shoes all the way down to a kids size 8.
Does the Roller Room close for events?
The Roller Room may be closed for some events. Please check the Roller Room opening times here before you travel.
PRICES AND ENTRY
Can I pay for rides in cash?
We only accept wristbands and Pay As You Go cards to gain access on the rides. Both can be purchased from the ticket desks in the Undercover area located in our Undercover area. Secondary sales points may be opened on park at peak times.
How much does each ride cost?
For the full rides lines up and to find out how much you need to spend to get on a ride please click here.
Do you offer unlimited ride wristbands for the whole day?
Yes, we are pleased to offer wristbands which enable you to ride unlimited depending on your height! You can choose from: Under 1.25m, Over 1.25m, AAA (Octopus’s Garden, Roller Disco, Amusement Park) and the 2-day wristband.
Can I use my wristband everywhere within Dreamland?
Depending on your height, your wristband will get you unlimited ride access as well as access to some of the amusement park attractions. You will need to purchase separate entry into the Roller Disco, the Octopus’s Garden and the events.
Can you buy wristbands in advance?
If you buy your wristbands in advance online you will save money!
Can I use my wristband to buy food and drinks?
All food and drinks outlets accept cash, card or your Pay As You Go card only. This is the same for the Dreamland Shop and the Sweet Shop. Wristbands and Pay As You Go cards can only be used for rides and some attractions.
How long are Dreamland Pay As You Go cards valid for?
Pay As You Go cards are valid for 12 months from the date of purchase.
I booked in advance and can't attend anymore. Can I get a refund?
We do not offer refunds or exchanges on event tickets, wristbands or park admission tickets. If the park is closed on the day you had booked to visit, or an event is cancelled, our Guest Services team will be in touch with you. If you have booked your tickets through a ticket agent (eg See Tickets, Dice, Resident Advisor), please refer to your ticket or email confirmation for further information on their cancellation policy and contact details.
Can you enter the park without an adult?
You must be over 14 to be able to enter our park alone. Children under the age of 14 are to be accompanied by an adult aged 16+.
Is there parking at Dreamland?
Yes! Our car park is situated round the corner from Dreamland on All Saints Avenue, CT9 5QH. The car park charges £7 for the day.
Are lockers available?
Yes. Lockers are available and are £3 per hire. Tokens are available from our Ticket Desks.
Are wheelchairs available?
No, but guests are welcome to bring their own.
Is there storage for buggies?
No, there is no storage for buggies on site.
Can carers come in/ride for free?
Yes, carers are free. If you require a carer, you will need to provide one of the following forms of documentation:
- A certified NHS letter from your doctor or consultant clearly stating why you are eligible for a carer ticket
- A letter from a professional body (eg Nurse, Bupa Healthcare Advisor etc) clearly stating why you are eligible for a carer ticket
- A DLA, DWP or PIP letter stating you are entitled to a carer ticket
- A valid Max Card
- Blue Badges are not accepted
Will it be like the Dreamland I remember?
We can't promise that every detail that you remember will be there but every nook and cranny of the new Dreamland will be touched by the hand of a designer. We do promise that there will be nowhere quite like Dreamland.
What time will the park open and close?
For full dates and opening times, please click here.
Does Dreamland close for the winter season?
The Roller Room, Tail Spin Diner and The Octopus's Garden are open throughout the year (subject to availability). The amusement park closes during the winter months for maintenance. For full opening dates and times, please click here.
Can we camp at Dreamland?
We're afraid we don't have a camping area at Dreamland. However, there are a number of hotels in the area and we are only a five minute walk from Margate train station.
Are dogs allowed on the park?
Only registered assistance dogs are permitted to enter the park.
Can I smoke at Dreamland?
Yes, there will be designated areas throughout the park. Smoking will not be allowed in any other areas.
Will you be serving alcohol?
Yes. There will be alcohol served in designated areas. If you are buying drinks, please ensure you do not leave these areas when drinking them. You will also need to show proof of age when buying alcohol.
Will you be serving food?
Yes! To keep those smiles wide, we've got the Friendliest Food Court Ever, full of delicious cuisines to tantalise every tastebud.
Is there a disabled viewing platform for events?
How do I become a Dreamland member?
You can purchase a Dreamland Membership online or from the Membership office located in the undercover area.
I have a Dreamland Membership, do I still have to pay for the rides?
Because you are one of our exclusive members, all of the rides, attractions and the Roller Disco are included in your Dreamland Membership with the exception of The Octopus’s Garden.
Does my membership guarantee entry every day?
Yes you will have access every day the park is open. On rare occasions you may be asked to wait before accessing the amusement park if we are at full capacity. On a small number of occasions, the park will operate for special ticketed events, and you will require an additional ticket(s) for those occasions. For selected Dreamland events, Dreamland Members will be given priority booking.
Do I get a discount on Dreamland ticketed events?
You will get a discount on participating events. We will make sure this is always stated clearly on our website. On many events you will also benefit from priority booking.
For more membership FAQs, please visit our Membership page
GROUPS AND BOOKINGS
I need to book a large group. How much is it?
Are AAA wristbands included in a group booking?
No, AAA wristbands give you unlimited access to the rides, the Roller Disco & The Octopus's Garden. These wristbands are already discounted, so cannot be purchased with the group booking discount.
Are 2 day wristbands included in a group booking?
No, 2 day wristbands cannot be purchased with the group booking discount.
How do I book and pay?
I am travelling by car/coach. Where can I park?
Around the corner from Dreamland is Arlington Car Park, located on All Saints Avenue, Margate, CT9 5QH. The parking is £7 for one day. Arlington Car Park cannot accomodate coaches due to height and weight restrictions. For coach parking, please use Dreamland Car Park (Thanet District Council). This is located on Belgrave Road, Margate, CT9 1XG. The cost for coaches is £12 for up to 4 hours, £24 for up to 24 hours.