Dreamland takes a responsible approach with regards to policies and procedures for all guests visiting our venue for live music, events and our seasonal amusement park. We aim to maintain a consistent approach to meet and exceed the expectations of the Equality Act 2010. Dreamland welcomes guests with disabilities, together with their companion, carer or personal assistant. We aim to provide clear and accurate information to help guests with accessibility requirements plan and enjoy their visit.
If you have any questions, please contact us via email customerservices@dreamland.co.uk
We are committed to creating a safe environment to ensure the health, safety and welfare of all staff and visitors. We therefore reserve the right to refuse admission to certain rides and attractions should we feel there is a danger to a particular individual or individuals for reasons we feel compromise the safe use of that ride or attraction.
We are committed to providing an accessible and inclusive experience for all. We recognise the importance of ensuring our attractions, services, and facilities are welcoming for everyone, including those with disabilities or additional needs. This policy outlines the support available to help all guests.
We are proud to partner with Nimbus Disability, who now process all essential companion wristbands eligibility through their access card scheme.
You will be able to submit a free application for a Dreamland Digital Access Pass (DAP), via Nimbus. As part of this, you will need to provide relevant evidence in order for Nimbus to allocate the symbols that represent the barriers you face. This lasts for 3 years, so once you have applied and it’s been approved, that’s it!
You will also have the option to upgrade to an Access Card which is £15 for 3 years and can be used at Dreamland as well and thousands of other events and venues around the UK and beyond!
To access these services, you must complete the application with Nimbus Disability at least 7 days before your visit. Nimbus will assess your needs based on the supporting documentation and information provided during the application process and determine your eligibility for a free Essential Companion Ticket.
To apply for a free Dreamland Nimbus Disability Access Card please follow the link: https://app.accesscard.online/apply/dreamland-margate/form/
If you already have a valid Nimbus Access Card or a Dreamland DAP with a “+1” or “+2” symbol, you simply need to present this to a member of our team at the Main Token Booth on the day of your visit, and the team will be happy to assist in providing you an Essential Companion Wristband.
Please be aware we no longer accept other forms of documentation for eligibility for Essential Companion Wristbands. All details will be handled securely by Nimbus Disability and any questions on eligibility must be discussed with them. For more information on the Nimbus Access Card or to get in contact with the processing team, please visit the Nimbus Disability website: https://www.accesscard.online/
Please note, the Essential Companion Scheme applies only to amusement park rides and attractions and does not extend to event tickets, extras, or group tickets currently. For further details or to discuss specific needs, guests are encouraged to contact Nimbus Disability directly for expert guidance.
We are committed to providing a welcoming and inclusive experience for all guests, including those with disabilities. We offer various support services to ensure everyone can enjoy our attractions follow the link to our Accessibility Policy and our Accessible Partner Nimbus Disability.
Nimbus are the company behind the innovative and award-winning Access Card, which is improving the lives of tens of thousands of disabled people every year – enabling them better access to entertainment venues.
Nimbus is also one of the UK’s leading providers of disability-related training and consultancy for business and organisations.
If you require additional support during your visit, the Nimbus Access Card system allows you to request an Essential Companion Wristband. This enables one or two companions to join you for free, depending on eligibility. To check for eligibility, check the Nimbus Disability Website
Present your Nimbus Access Card with the “plus 1” or “plus 2” symbol at the Ride Token Booth to receive your wristband. If you do not have a Nimbus Access Card, please apply in advance following the link. Please be aware you can apply for a free Dreamland Digital Access Pass which can only be used at our park, or you can purchase a £15 Nimbus Access Card which is valid for three years across over 2000 Attractions and Venues Worldwide.
If you don’t have a Nimbus Access Card, we still aim to assist you. However, for a smoother experience, we recommend applying in advance. Same-day applications may take longer to process. All guests requiring an Essential Companion Wristband must apply via the following link.
Yes, you can bring your own wheelchair or mobility scooter to the park. However, we do not provide rentals, so please plan accordingly. The park features a mostly accessible environment with some uneven gravel paths at points. If you would like further clarity please feel free to contact our Guest Services team at customerservices@dreamland.co.uk
Yes, accessible toilets are available at various locations across the park to ensure comfort for all guests including the Undercover Areas and the Main Food Court by our Scenic Stage.
Yes, assistance dogs are welcome throughout the park but cannot be taken on rides for safety reasons. They must remain under control, on a lead, and be supervised at all times.
Guests with dietary needs or allergies should speak with a member of our Food & Beverage team for advice and alternative menu options.
While we don’t have a dedicated car park, there are accessible spaces at Arlington Car Park nearby less than 0.2 miles from the entrance, offering easy access to Dreamland.
For any accessibility-related assistance, please contact a member of our Guest Experience Team at any time, or email us at customerservices@dreamland.co.uk before your visit.
Yes, you can still enjoy many of our attractions. Some rides may have specific accessibility requirements, so please check with our Ride Operators for guidance. If you need assistance.
We are committed to creating an inclusive and enjoyable experience for everyone attending our events. In collaboration with our authorised ticket provider, AXS.com, and Nimbus, we’ve updated our accessibility policy for the 2027 season to make sure we provide clear, easy to follow guidance for guests requiring accommodations.
Dreamland is a standing only venue, unless otherwise specified for individual events. It is important to review our FAQ’s and terms carefully before making the decision to purchase a ticket for one of our events. Dreamland cannot be held responsible for any damage or injury caused by attending an event that may not be suitable to individual disabilities or existing injuries. If you have any questions or concerns, please speak to a member of the Dreamland team or Dreamland’s authorised ticket provider, before purchasing tickets.
Dreamland has four main event areas, The Scenic Stage Arena, Hall by the Sea, The Ballroom and the Roller Room. All areas with the exception of the Scenic Stage Arena, are indoor venues.
All of Dreamland’s venues are accessible for wheelchairs. If you need assistance when visiting, then you’ll find members of the Dreamland Team on hand, and they will be happy to help.
There are accessible platforms available during events on the Scenic Stage and in Hall by The Sea, please note these areas are restricted by numbers and must be pre-booked. Accessible tickets, both General Admission and Accessible Platform are only available through Dreamland’s website and our authorised ticket providers.
Dreamland offers two types of accessible ticket options. Accessible tickets are available on a first come, first served basis via Dreamland’s website and Dreamland’s authorised ticket providers only.
Accessible Ticket Definitions:
STANDING General Admission + Essential Companion Tickets – This means you get access to our Standing Only General Admission Areas and an Essential Companion to support during the event.
SEATED Platform Access + Essential Companion Tickets – This means you will have access to our raised Accessible Platform which provides an area for wheelchairs. Seating is also available. (please note these are extremely popular and will sell out quickly)
Please note wheelchairs are not available to hire at Dreamland, we therefore advise you to bring your own. If you require additional assistance, we ask you contact our Guest Experience team ahead of your visit on customerservices@dreamland.co.uk
Assistance Dogs are permitted at events, but are not permitted in ride queue lines or on rides. The Assistance Dog must remain with a party member and kept on a lead at all times.
We want you to have a great time at Dreamland and will do all within our power to ensure a safe and pleasurable visit.
From the end of July 2026, Dreamland is partnering with Nimbus Disability to streamline accessible ticket bookings via a user-friendly portal. To book Accessible Tickets (Essential Companion or Platform), you will need:
These credentials must be obtained before booking tickets via AXS, our authorised ticket provider. Third-party ticket providers are not authorised to sell accessible tickets.
To apply for a Nimbus Disability Access Card please apply using the following link.
To avoid disappointment, apply for your Access Card or Registration at least 7 days before tickets go on sale.
This will come into effect from the end of July 2026 and will apply to all new events announced with show dates in 2027 and beyond. This does not apply to events already announced and on sale.
We recognise the essential role companions play in supporting guests with significant access needs. Complimentary Essential Companion Tickets to our STANDING General Admission areas are available for guests holding a Nimbus Access Card or Individual Nimbus Application with the “+1” Symbol, which allows for one complimentary Essential Companion Ticket.
For guests with the “+2” Symbol, two complimentary Essential Companion Tickets are eligible, but please note these cannot be booked through our official ticket provider, AXS. Guests requiring the “+2” Symbol must contact our Customer Services team at customerservices@dreamland.co.uk for assistance.
These tickets are intended for companions providing substantial assistance directly related to a guest’s disability. Eligibility is assessed and verified by Nimbus Disability.
STANDING General Admission + Essential Companion Ticket
Please note during the booking process, tickets will be allocated a ‘Seat’ Number. This is for administrative purposes; all tickets are standing only.
SEATED Accessible Platform Ticket + Essential Companion Ticket
Guests must have one of the following criteria to be eligible for the Accessible Platform:
Visit Nimbus Disability:
Receive Your Access Card or Registration Number:
Book Tickets Using Your Access Details:
Individual Requirements:
Key Considerations
Dreamland features four Main Event Spaces, all of which are wheelchair accessible:
Scenic Stage Arena (Outdoor):
Hall by the Sea (Indoor):
The Ballroom (Indoor):
The Roller Room (Indoor):
Wheelchairs are not available for hire on site; guests should bring their own. For additional support, please contact the Customer Services Team at customerservices@dreamland.co.uk.
Dreamland’s live music events may have age restrictions, so it is important to review the event information carefully before booking tickets.
If you have any questions relating to events at Dreamland and their suitability for babies, or young children please contact the team on customerservices@dreamland.co.uk
Book your tickets online: Once your Nimbus Access Card is active, you can browse upcoming events at Dreamland and easily book accessible tickets directly through the Dreamland website.
Faster and easier booking: There’s no longer a need to contact our team separately for accessible bookings. Our online platform now offers clear options and real-time availability, allowing you to book your tickets with ease.
No more need to carry supporting documents: The new system offers greater privacy. Guests with access requirements no longer need to carry supporting documents or explain their circumstances to staff. You’ll only need to provide the information once when you register for an Access Card in advance of purchasing your tickets.
The Access Card is a special card designed to represent your disability or impairment. It uses symbols to highlight the barriers you face and the reasonable adjustments you might need. This allows Dreamland to quickly and discreetly understand the support you need, including access to concessionary ticket prices and complex reasonable adjustments, all without requiring detailed personal information.
The Access Card is based on your rights under the Equality Act and the responsibilities of service providers, like Dreamland.
For more information, visit the Access Card website here.
Dreamland has partnered with Nimbus Disability, a social enterprise that is run by and for disabled people. Nimbus Disability is a leading authority on accessible ticketing in the UK. When you register for an Access Card, Nimbus Disability will handle your personal information securely and provide you with a unique registration number. This registration links your access needs with Dreamland’s ticketing system, ensuring we can offer the right support for your event experience.
If you are unable to complete the online registration process due to the nature of your impairment, Nimbus can assist with telephone registration at 0330 808 5108. For more details, please see Nimbus’s FAQs here.
Accessible tickets for Dreamland events can be purchased directly through our website. Due to high demand, we recommend booking accessible tickets online to avoid delays. By registering for an Access Card (free or paid), your access needs are linked to your account, ensuring you receive the appropriate tickets for your needs at Dreamland.
Once registered, you’ll be able to access the correct tickets for any future Dreamland events, based on availability.
Follow the link to start your application: https://app.accesscard.online/apply/dreamland-margate/form/
Free Registration
The Free Access Card allows you to link your access requirements to your Dreamland account and book tickets for events. This option is ideal for those who require accessible seating but do not need a physical card.
To register for a free Access Card, click here.
£15 Full Access Card (Valid for 3 Years)
The full Access Card costs £15 for three years and offers the same benefits as the free card, plus additional features:
To register for the full Access Card for £15 for three years, click here.
Yes, if you are unable to use the online forms due to your impairment, you can register by phone. Nimbus Disability will assist with telephone registration at 0330 808 5108.
Yes, if you’ve initially registered for a free Access Card, you can upgrade to the full card at any time. The upgrade costs £15 for three years. For assistance with upgrading, please contact the Access Card team here
To book accessible tickets, you will need a Nimbus Access Card or a Free Nimbus Registration Number. When booking tickets through Dreamland’s website or authorised ticket providers, you will be prompted to enter your Access Card ID or Registration Number to complete your booking.
We offer two types of accessible tickets:
If you need to access an accessible platform, please ensure your Nimbus Access Card or Registration Number includes either A. Level Access Symbol or B. Standing & Queuing AND Distances Symbol. Eligible guests can access the platform by pre-booking their tickets in advance.
Please be aware only Nimbus Disability are able to discuss your individual requirements and eligibility for qualifying criteria on the Access Card.
To register for a Nimbus Access Card following the Link HERE
Essential Companion Tickets are provided for guests who require significant assistance due to a disability. If your Nimbus Access Card displays the “+1” or “+2” symbol, you are eligible for:
These tickets must be booked in advance through AXS, Dreamland’s official ticket provider.
To apply for a Nimbus Access Card or Free Registration Number:
We recommend applying for your Nimbus Access Card or Registration Number at least 7 days before the event goes on sale. If you apply too late, there may not be sufficient time to process your application, potentially delaying your ability to book accessible tickets.
If your application for an Access Card or Registration Number is submitted too late and cannot be processed in time, you may not be able to secure accessible tickets for the event. We recommend applying at least 7 days before the event sale to ensure your application is processed. Please note: an application does not mean you will necessarily qualify for an Essential Companion or Accessible Platform.
Currently, wheelchairs are not available for hire at Dreamland. Guests are encouraged to bring their own wheelchairs. If you require any further assistance, please contact customerservices@dreamland.co.uk ahead of your visit.
Yes, Assistance Dogs are welcome at Dreamland events. They must remain on a lead and under control at all times. Assistance dogs are not permitted in ride queue lines or on rides but are welcome in event spaces and other areas.
Age-Restricted Events: Babies are not permitted at these events.
All Ages Welcome Events: Babies are welcome, but it is recommended they wear ear defenders to protect their hearing. Babies should not be near the stage, and prams, carriers, or pushchairs are not allowed. Babies must be carried. We provide baby changing facilities, but please note we do not offer bottle-warming or pram storage.
For full details and maps of how to reach us, please see the ‘Plan Your Visit’ section of our website www.dreamland.co.uk/visit. Alternatively, you can plan your journey by car or public transport using websites such as www.travelinesoutheast.org.uk or www.theaa.com/route-planner/index.jsp – simply enter your postcode and ours (CT9 1XJ) to get directions.
The Arlington Car Park offers a limited number of accessible car parking for guests with a Blue Badge. Please note there is a short distance of 400 meters to the main Dreamland Entrance. Parking is charged as a daily flat rate of £10 and must be paid for all parking spaces, including accessible spaces. Please be aware that this car park is managed by SMART PARKING and controlled by ANPR cameras. This means that an image of your registration number is taken as soon as you enter the car park. A subsequent image is taken as you exit the car park on to the main road, so please ensure you have paid for ample time, as Smart Parking will issue a penalty charge notice (PCN) for overstays.
Please note that during events it can take more than 15 minutes to exit the car park so please allow enough time on your parking ticket to avoid a PCN.
We are always looking for ways to improve the service we provide our guests, so please contact us if you have any comments or suggestions about this access statement or anything else that you think would improve your experience at Dreamland.
Contact Information
Address: Dreamland, Marine Terrace, Margate, Kent CT9 1XJ
Email: customerservices@dreamland.co.uk
Website: www.dreamland.co.uk