Dreamland takes a responsible approach with regards to policies and procedures for all guests visiting our venue for live music, events and our seasonal amusement park. We aim to maintain a consistent approach to meet and exceed the expectations of the Equality Act 2010. Dreamland welcomes guests with disabilities, together with their companion, carer or personal assistant. We aim to provide clear and accurate information to help guests with accessibility requirements plan and enjoy their visit.
If you have any questions, please contact us via email customerservices@dreamland.co.uk
We are committed to creating a safe environment to ensure the health, safety and welfare of all staff and visitors. We therefore reserve the right to refuse admission to certain rides and attractions should we feel there is a danger to a particular individual or individuals for reasons we feel compromise the safe use of that ride or attraction.
Amusement Park
Please make sure you read the Health & Safety Restrictions available at each ride to make your decision on which rides to use. Dreamland cannot be held responsible for any damage or injury caused by using a ride not suitable to individual disabilities. Please speak to a member of staff before purchasing ride tokens.
We have been advised by the Health & Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made are in the interest of the safety of all our guests.
The British Association of Leisure Parks, Piers and Attractions (BALPPA) states:
“Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.”
On the Day
Our Guest Experience Team and ride operators will be able to give you information regarding ride availability, access, restrictions and provide any further advice needed to make the most of your day.
Large groups of guests with disabilities visiting Dreamland are advised to contact our Guest Experience Team in advance to discuss any particular requirements and ensure a smooth and memorable experience for your party. Please contactcustomerservices@dreamland.co.uk
Carer’s / Companions
Dreamland is free to enter for everyone and our rides are operated on a pay per ride basis with tokens available at the booths around the park. We operate a policy where carers, personal assistants or companions can ride for free provided they are accompanying A PAYING child or adult with accessible needs on the same ride.
Carers bands must be booked at least 7 days in advance of visit by emailing carers@apollorides.co.uk
Please bring your confirmation email along with documentation to our main token booth at Dreamland.
The documentation you need to show must match the guest with accessible needs and/or the parent/guardian visiting Dreamland.
You must bring at least one of the below documents with you on the day of your visit to Dreamland. Documents other than those listed below cannot be accepted. All documentation must be dated within the last 12 months.
In addition to one of the items listed above you must also show a valid form of photographic ID or utility bill for the person named within the document, or the person addressed on the document in the case of the letter being to the parent/guardian.
Please note that both carer and the adult or child with access needs should present the wristband given to them at the token booth to the ride operator prior to getting on the ride.
Bands distributed at the token booth to carers and the adult or child they are with are void if tampered with or transferred to another person.
Facilities
Accessible toilets are available throughout the park, and you’ll find their locations marked on the Park Map. Please note that some of these facilities are fitted with a RADAR Key, you are therefore advised to bring your own key to avoid unnecessary waits. Gender neutral toilets can be found in our Roller Room. The nearest Changing Places toilet is located at Thanet Gateway Plus, on Cecil Street. More information can be found here.
The majority of Dreamland’s venues are accessible for wheelchairs. If you need assistance when visiting, you’ll find members of the Dreamland Team on hand who will be happy to help.
Most of the attraction is paved with flat surfaces and paths, although loose pea shingle is used in some areas. If you require additional assistance do not hesitate to ask a member of the Dreamland Team.
Please note wheelchairs are not available to hire at Dreamland, we therefore advise you to bring your own. If you require additional assistance, please contact our Guest Experience Team ahead of your visit by emailing customerservices@dreamland.co.uk
If you are worried about your child or a vulnerable adult going missing during your time at Dreamland, then our Guest Experience Team are more than happy to help.
Assistance Dogs are permitted providing there is sufficient documentation, and the assistance dog is trained and registered. Assistance Dogs are not permitted in ride queue lines or on rides. The Assistance Dog must remain with a party member and kept on a lead at all times.
Your safety is crucial to us and we want you to have a great time during your time at Dreamland and will do all within our power to ensure a safe and pleasurable visit. However, certain rides and attractions in our park can be physically demanding and vigorous so please ensure you read this policy for further details to understand more about any restrictions that apply.
We have a number of baby change facilities within Dreamland and if you need assistance to locate these then please ask a member of staff:
The Ballroom gender neutral toilets
The Concourse foyer toilets
Roller Room gender neutral toilets
Food Court toilets
We do not have bottle warming facilities.
Cast, Air Boot and Splint
Due to health and safety reasons those with a cast, air boot or splint are unable to enjoy a large proportion of our attractions. If you are unsure, then please ask a member of staff at the token booth before purchasing your ride tokens.
Visitors with casts fitted on the joint (i.e. Knee or Elbow) will be unable to ride our attractions. Visitors with casts that are fitted below the joint (i.e. Arm) will be able to enjoy a limited number of rides, however we advise anyone with a cast to avoid using our attractions until the injury is fully recovered.
Please be aware it is down to the Ride Operators discretion and anyone wearing a cast they deem unsuitable, will be unable to ride the attraction.
Any obstruction or reduction of the functionality of the restraints cannot be accepted. As a result, those wearing obstructive casts or slings that cannot be removed, will be unable to ride some of our attractions.
If you are using crutches, then you may use them to get up onto the ride platform however they may not be taken onto the ride itself. Please consider your capabilities to evacuate the ride should the need arise.
We apologise that air boots will not be accepted on any ride.
Slings must be taken off to enjoy our attractions and you must be confident to brace yourself for the attraction.
Events
Dreamland is a standing only venue, unless otherwise specified for individual events. It is important to review our FAQ’s and terms carefully before making the decision to purchase a ticket for one of our events. Dreamland cannot be held responsible for any damage or injury caused by attending an event that may not be suitable to individual disabilities or existing injuries. If you have any questions or concerns, please speak to a member of the Dreamland team or Dreamland’s authorised ticket provider, before purchasing tickets.
Dreamland has four main event areas, The Scenic Stage Arena, Hall by the Sea, The Ballroom and the Roller Room. All areas with the exception of the Scenic Stage Arena, are indoor venues.
All of Dreamland’s venues are accessible for wheelchairs. If you need assistance when visiting, then you’ll find members of the Dreamland Team on hand, and they will be happy to help.
There are accessible platforms available during events on the Scenic Stage and in Hall by The Sea, please note these areas are restricted by numbers and must be pre-booked. Accessible tickets, both General Admission and Accessible Platform are only available through Dreamland’s website and our authorised ticket providers.
Dreamland offers two types of accessible ticket options. Accessible tickets are available on a first come, first served basis via Dreamland’s website and Dreamland’s authorised ticket providers only.
Accessible Ticket Definitions:
General Admission Accessible + Companion
This is a ticket giving access to the event general admission area. These tickets are sold in pairs but priced as one ticket. This means there is a complimentary ticket for a personal assistant or companion. These tickets do not give access to seating, or the accessible platform.
Accessible Platform + Companion
This is a ticket giving access to the accessible platform. These tickets are sold in pairs but priced as one ticket. This means there is a complimentary ticket for a personal assistant or companion or carer. There is space on the platform for wheelchairs and some seating is also provided.
When either accessible ticket option is purchased, the buyer will need to bring proof of eligibility with them to the event and show this to the team on entry. The forms of proof the team will be looking for are listed below:
A certified NHS letter from your doctor or consultant clearly stating why you are eligible for an accessible ticket.
A letter from a professional body (e.g. Nurse, Bupa Healthcare Advisor etc) clearly stating why you are eligible for an accessible ticket.
A DLA, DWP or PIP letter stating you are entitled to an accessible ticket.
A National Carer & Disability card or Nimbus Disability card.
Please note that Blue Badges are not accepted as proof of eligibility.
Outdoor Scenic Stage Arena
The majority of the Scenic Stage Arena and surrounding outdoor area is paved with flat surfaces and paths, although loose pea shingle is used in certain area. If you require additional assistance do not hesitate to ask a member of the Dreamland Team.
Indoor Venues
Hall by the Sea is accessible by either the stairs or a lift adjacent to this area.
The Ballroom is accessible and is located on the ground floor of Dreamland.
The Roller Room is accessible and is located on the ground floor of Dreamland.
Please note wheelchairs are not available to hire at Dreamland, we therefore advise you to bring your own. If you require additional assistance, we ask you contact our Guest Experience Team ahead of your visit on customerservices@dreamland.co.uk
Assistance Dogs are permitted providing there is sufficient documentation, and the assistance dog is trained and registered. Assistance Dogs are not permitted in ride queue lines or on rides. The Assistance Dog must remain with a party member and kept on a lead at all times.
We want you to have a great time at Dreamland and will do all within our power to ensure a safe and pleasurable visit.
Getting Here
For full details and maps of how to reach us, please see the ‘Plan Your Visit’ section of our website www.dreamland.co.uk/visit. Alternatively, you can plan your journey by car or public transport using websites such as www.travelinesoutheast.org.uk or www.theaa.com/route-planner/index.jsp – simply enter your postcode and ours (CT9 1XJ) to get directions.
The Arlington Car Park offers a limited number of accessible car parking for guests with a Blue Badge. Please note there is a short distance of 400 meters to the main Dreamland Entrance. Parking is charged as a daily flat rate of £9 and must be paid for all parking spaces, including accessible spaces. Please be aware that this car park is managed by SMART PARKING and controlled by ANPR cameras. This means that an image of your registration number is taken as soon as you enter the car park. A subsequent image is taken as you exit the car park on to the main road, so please ensure you have paid for ample time, as Smart Parking will issue a penalty charge notice (PCN) for overstays.
Please note that during events it can take more than 15 minutes to exit the car park so please allow enough time on your parking ticket to avoid a PCN.
Feedback
We are always looking for ways to improve the service we provide our guests, so please contact us if you have any comments or suggestions about this access statement or anything else that you think would improve your experience at Dreamland.
Contact Information
Address: Dreamland, Marine Terrace, Margate, Kent CT9 1XJ
Email: customerservices@dreamland.co.uk
Website: www.dreamland.co.uk